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Even the tech with Local Admin permissions couldn't access the files.

The tech uninstalled FortiClient with no luckThis user had issues accessing all of the USB drives they had.The tech turned off the Removable Media Access option in EMS with no luck.The tech changed Removable Media Access to the Allow setting, with no change.The tech checked permissions and the user had them.Every time they tried clicking on the drive, they got Access Denied.

The next day, our support department got a call from an end user indicating they couldn't access their files on their USB drive. We were asked to gather a report showing how many users use USB drives, so in EMS, we enabled "Removable Media Access" and set the option to monitor. Our company is considering blocking the use of portable USB drives and force users to use OneDrive for Business.